Help center
Frequently asked questions
Everything you need to use your wristband, find your gallery, and keep your photos.
How do I find and download my photos?
Select “Here your memories begin,” enter the 12-character alphanumeric code or scan the QR you received. Inside the gallery you can download one photo or prepare all of them as a ZIP file.
How long will my photos remain available?
Your gallery remains available for five calendar days after purchase. Download and back up your files as soon as possible. When that period ends, Photo Planet attempts to email the photos to the registered address before removing them from active storage.
How does the NFC wristband work?
The wristband contains your visit identifier. Hold it near the reader at a Photo Planet spot, wait for confirmation, and stand on the marked area. The camera will associate the photo with your gallery.
Do I need internet or an app to take photos?
No. During your visit you only need the NFC wristband at enabled photo spots. You will need an internet connection and a browser to view and download the gallery, but no app installation is required.
Can I view the gallery on my phone?
Yes. The gallery works on current phones, tablets, and computers. You can also scan the QR with your phone camera instead of typing the code.
Where are downloaded files saved?
This depends on your device and browser. They usually appear in Downloads or the Files app. On iPhone or iPad, check Files > Downloads; on Android, check Downloads or Files.
How do I open the ZIP file containing all my photos?
Current devices can open it from Files or Downloads. Tap the file to extract it. If the collection is too large, the gallery will ask you to download photos individually to protect your device memory.
How many times can I download my photos?
You may download them again while the gallery remains available. We recommend keeping an additional copy on your phone, computer, or personal backup service.
Are the downloaded photos high quality?
Yes. Downloads use the file available in your gallery without reducing it for the screen. Final resolution may vary by camera and photo spot.
What should I do if a photo is missing?
Refresh the gallery and wait a few seconds. If it still does not appear, visit the Photo Planet desk with your code, receipt, location, and the approximate date and time of the photo.
What happens if I lose my code or wristband?
Visit the Photo Planet desk at the location as soon as possible. Bring your receipt and visit details. Recovery depends on whether we can identify the purchase and the gallery is still within its retention period.
Can I buy photos after my visit?
Ask at the location's Photo Planet desk. Availability depends on whether the photos can still be identified and have not reached the end of their retention period.
Can I delete a photo?
Yes. While the gallery is active, you can delete photos from its actions. This is permanent, and a deleted photo will no longer be available for download or email delivery.
What should I do if my code does not work?
Check that it contains 12 characters and no spaces. If the issue continues, contact the Photo Planet desk and provide the code, location, and purchase date without posting those details on social media.
How can I get help or exercise my privacy rights?
Email [email protected] with a clear description, location, and visit date. For privacy requests, state the right you wish to exercise and the information needed to locate your data.